Privacy Policy

Last updated: March 17, 2026

1. Introduction

StellarStream Ltd, trading as FrameCraft ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website framecraft.dev (the "Site") or engage our services. Please read this policy carefully.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide when you:

  • Email us or fill out a form on our site (name, email address, message content)
  • Subscribe to our newsletter
  • Engage us for services (business name, billing information, project details)
  • Communicate with us via email or other channels

Automatically collected data

When you visit our Site, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Deliver and manage the services you have requested
  • Send you project updates, invoices, and service-related communications
  • Improve our website, services, and user experience
  • Analyse website usage and trends for internal purposes
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal data depends on the context: (a) your consent, (b) performance of a contract, (c) compliance with a legal obligation, or (d) our legitimate interests, provided they are not overridden by your data protection rights.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service providers who assist in operating our website and delivering services (e.g., hosting, analytics, email delivery)
  • Professional advisors such as lawyers and accountants where necessary
  • Law enforcement or regulatory bodies when required by law or to protect our rights

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify.

6. AI Tools and Data Processing

We use artificial intelligence (AI) development tools, including but not limited to Lovable, to assist in building websites, generating code, and optimising content. In the course of providing our services, your project data may be processed by these AI tools. We select providers that maintain appropriate data protection standards and do not use client data to train public models without explicit consent.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request that we limit how we use your data
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to our processing of your data
  • Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

StellarStream Ltd, trading as FrameCraft — Contact Us